BYD Crewe

⭐ Excellent English Review

I was extremely pleased with my experience at BYD Crewe, and I want to give special recognition to Alex, who was absolutely outstanding. I have never encountered such a kind, friendly and genuinely supportive approach before. Despite my constant questions and the many times I interrupted her work, she remained patient, calm and incredibly helpful every single time.

Alex truly went above and beyond to make sure I understood everything and felt confident with my choice. It was clear that she genuinely cared about my satisfaction and did everything she could to ensure I left happy. Thanks to her, the whole process was smooth, stress‑free and enjoyable.

I also want to mention the rest of the team at BYD Crewe — they are a wonderful, professional and welcoming group of people. The atmosphere in this place makes you feel respected and well taken care of from the moment you walk in.

I can wholeheartedly recommend BYD Crewe, and Alex deserves the highest praise for her professionalism, kindness and exceptional customer service.

Reviewed on JudgeService

I'd recommend BYD Crewe to anyone because They where very help full & patient

Reviewed on JudgeService

I'd suggest BYD Crewe to a friend because great service and Gregg the salesman was so helpful.

Reviewed on JudgeService

I'd recommend BYD Crewe to a friend because of the excellent service I received especially thanks to alexandra for her Proffesional approach

Reviewed on JudgeService

This review does not reflect the quality of the car or the brand at all—it is purely about the poor experience at this specific dealership.
We made a special trip to this location from an hour away to see a nearly new BYD Dolphin that was advertised at a great price on their website. I had already used the payment calculator on their own site to figure out the PCP numbers, but when we arrived, the figures were vastly different. Our salesperson, Chris, admitted it was "odd" but offered nothing but an apology. What was most disappointing was the total lack of effort to make things right; when I asked if he could check with a manager about honouring the site's pricing or offering a gesture like a complementary first service or floor mats, he just dismissed the request and said there was nothing to be done.
The lack of care continued with the finance application. We explained that we had recently moved back from the US but still had UK credit history. Chris said he would add all this context to the notes for the bank, but the application was still rejected the next morning. When I spoke to the bank directly at 10 am, they explained they just needed a UK address where I’d been receiving statements and said they would tell the dealership to reach out to me to resubmit.
By 5 pm, I still hadn’t heard anything from the dealership. When I finally called them, Chris seemed surprised and simply said the application had been denied. It left us wondering if he was ever even going to bother calling us to tell us it had been declined. Once we told him what the bank said, he resubmitted it with the correct address and it was approved the next day.
It felt like they had zero interest in customer service or transparency once we were actually in the building. I would strongly suggest avoiding this dealership, and specifically Chris, if you expect a professional experience. Do yourself a great favour and visit a different BYD dealership instead.

Reviewed on JudgeService

Great experience and very straightforward transaction. Henry was fantastic and made it all very easy and explained everything very well at handover. Very happy with my new car and the experience I had at BYD Crewe

Reviewed on JudgeService